Hiring - Front Desk

YES!! We Are Hiring...

Job Position:  Front Desk Receptionist...

If You Think You've Got What It Takes To Work In a Successful Private Physical Therapy Practice and Be a KEY Player in an AMAZING Team, We Need To Hear From YOU Today...

Job Description:

  • Do you enjoy being face to face with people and can handle yourself with professionalism and compassion?
  • Are you comfortable with talking to strangers both in person and on the phone?
  • Are you a self starter?
  • Is being "organized" a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day?
  • Can you communicate effectively with people from all different backgrounds – both written and verbal?
  • Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always makes the difference?
  • Do you have a positive outlook on life?
  • Are you flexible and open to change, committed to learning?

About Us

If that's you, then we want to hear from you. We are a Physical Therapy Clinic in Houston that is experiencing rapid growth and are looking for another A player to join our team. We are looking for a Front Desk Receptionist to help us grow this company to becoming the top provider in Physical Therapy and Wellness Services in the Greater Houston Area. We have a great reputation in the city and have an abundance of people ready and waiting for you to serve. We believe strongly in continuing education and therefore provide a great amount of training, teaching and coaching for staff development. Demand for this role is high and we invite you to apply if you feel able to achieve the following tasks and have the relevant skills to do so. We know that the real team players love to be held to a higher standard of performance. This role will come with it's own key objectives that when consistently hit will result in substantial benefits and privileges which will be discussed at the interview.

In order to achieve the level of success that we are looking for, you will be required to grow the revenue of the clinic by retaining the clients that we have (or going to get as a result of our marketing). This will involve developing a deep and meaningful relationship with our clients, spending time getting to know each one personally and answering their concerns and questions about physical therapy. We need this person to create the type of experience that clients can't wait to come back to, will be happy to pay for and just as happy to tell others about.


Skills

  • Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
  • Successfully handle price objections
  • Hold a lengthy (at least 15-20 minute) conversation with new clients on the phone ensuring that clients are committed and bought into our service
  • Provide an exceptional waiting room environment for our clients that they'll look forward to coming back to
  • Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy
  • Ensure people show up excited for their first appointment after scheduling
  • Communicate with clients before, during and after appointments to ensure satisfaction is being achieved
  • Become proficient in obtaining patient insurance information, verifying benefits, obtaining insurance authorization and successfully communicating the patient's out of pocket responsibility before they arrive for their first visit
  • Organize and plan all schedules - maximizing efficiency and revenue for the clinic. Focuses on key priorities
  • Follow through on commitments: live up to verbal and written agreements regardless of personal cost
  • Attention to detail: do not let important details slip through the cracks
  • Persistence: demonstrate tenacity and willingness to go the distance to get something done
  • Pro-activity: act without being told what to do. Bring new ideas to the company

Ultimately the objective of this position is to embrace our company's vision which is to provide a world-class transformative experience for our clients in their recovery journey. The successful candidate will maintain our company core values in the day-to-day running of the business. All hiring (and firing) at Med Center Therapy is based with these core values firmly in mind.


Core Values:

  • Nothing is impossible
  • Create WOW experiences
  • People first, Patient second
  • Connect emotionally
  • Anticipate unstated needs
  • Embrace and drive change
  • Be passionate and humble
  • Be creative and adventurous
  • Fun and positive team spirit
  • Pursue growth and learning

We Are Offering:

Full-time Position with an attractive salary and benefit package...

  • A work environment that's fun and positive, allowing you to grow both professionally and personally
  • Weekly staff training to help you grow professionally & provide you with tools to make your role more successful and enjoyable
  • A role packed with responsibility that allows you to be challenged while making a real difference for the clients we serve
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