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For Patients

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FAQs

What is Physical Therapy?

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.


How do I know if Physical Therapy will help me?

Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.


What should I bring to my first appointment?

Please have your prescription and insurance card available when you call to set up an appointment. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

       What to bring:

  • A prescription for physical therapy from your referring physician.
  • Insurance information (we will make a copy of your card).
  • Fill out the patient forms (found under "For Patients Tab").
  • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
  • Please arrive a few minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • Wear comfortable clothing that allows easy access to your problem areas.


Will it hurt?

Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.


What do I wear?

Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.


How many sessions will I have?

Physical therapy is not meant to hurt, but to relieve pain. However, as ypu restore your mobility, pain levels can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Effective communication with your therapist will minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.  


What are acceptable form of payments?

  • Private/Group Health Insurance

We are a provider and accept Medicare Patients.

Many of the insurance companies consider our services a specialty and vary among coverage. We will work individually with each patient and insurance company to determine coverage and service options.

We are speciality providers for most group health insurance plans. It is our policy to confirm the eligibility and benefits of all of our patients, and to inform them of the particulars of their insurance coverage for therapy prior to the time of their first visit. We also work with the patient's doctor and insurance company to obtain authorization for therapy when it is required.

We are happy to check your eligibility and benefits. Please provide us with your insurance company name, group number, insured's identification number, date of birth and insurance phone number. (provider list link)

We provide insurance billing services for our patients. All coinsurance and/or deductible amounts, are paid at time of service. Co-payments are collected at the time of each visit. Patients whose annual deductibles exceed $500.00 and have not been met are asked to pay for their visits until their deductible is met.

  • Auto Insurance

Patients who are involved in a motor vehicle accident may choose to use their automobile insurance if there is "Medical Pay" included in their policy. These amounts generally range from $1,000.00 to $20,000.00 depending on the policy and our clinic can bill the patient's insurance up to the amount of "Medical Pay" included in their policy.

  • Workers' Compensation

Injured workers have 100% coverage for accepted claims through their employer's worker's compensation insurance. Due to new workers' compensation regulations legislated by the California State Assembly, prior authorization for physical therapy may be required before the patient can begin therapy. We work with the patient's doctor and insurance company to obtain authorizations in as timely a fashion as possible.


  • Self-Pay

For patients without insurance or who choose not to use their insurance, we have affordable payment options available. 

We accept payments by cash, check, American Express, Discover, MasterCard, and Visa


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